I’m singing the healthcare.gov blues

Has anyone else tried to sign up for the new mandatory health insurance in the last month?
I don’t recommend it. Not that I’ve had much choice since my COBRA coverage ran out in December.
My odyssey began the first week in December when I tried to sign up for insurance online and couldn’t do it.
Next step, an insurance agent. She guided me through the setup and then told me I needed to send in a 2013 tax return and wait to be approved.
I’m still waiting, healthcare.gov, and I’m getting impatient.
Meanwhile, you keep sending me more computer-generated letters telling me I haven’t sent you enough information. But you won’t tell me the one piece of information I could give you that would let me get all this settled.
So back to my insurance agent I went after suffering through a frustrating toll-free call in which the person “helping” me confessed she’d never seen my file and wouldn’t be seeing my file. And, no, she couldn’t transfer me to anyone who had seen my file.
I apologize, government employee, for venting my spleen because there was some semi-shouting involved by the time I hung up after 45 minutes of non-help.
So my insurance agent and I did a conference call and we got the same run around.
I went back two weeks later to my insurance agent who called again and it was the same story. Nobody could see my file.
Today, over the lunch hour. someone from the health market place called and asked if it would be a good time to talk.
“It’s great,” I cried, thinking I would finally settle this pesky problem.
Turns out, this caller was just like the computer-generated letters. She’d never seen my file but was calling me to tell me I should send more information. She didn’t know what information, just that I should send more. At least this time she told me to have my insurance agent ask for a “supervisor” who would surely be able to see my file.
What a bunch of bunk. I’d like to meet the four or five people who have successfully navigated this horrible bureaucracy. I have an insurance card — I just don’t know what I’m going to be paying for the privilege of using it.
Healthcare.gov, I think you should take the word “care” out of your title because I haven’t found anyone yet who cares enough to get this settled.

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7 thoughts on “I’m singing the healthcare.gov blues

  1. Hey Parleen,
    You’ve been singin’ this song far too long. Officially, it’s almost spring; time to read a new one, or two, or three…

    Miss your dialogue(s).

      • We had to switch over to Gundersen. The deductible is still around 6,000. With last years Mayo plan the premium was low and the deductible and maximum out of pocket was only around $500.
        Good luck.

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